Payment and Shipping

 

On Yosono.it we offer the following payment methods:

  • Credit cards
  • PayPal
  • Bank transfer: payment has to be received by Yosono within 3 working days otherwise the order will be canceled.

 

Yosono only ships to countries belonging to the European Union.

 

Timing

Yosono undertakes to deliver the available articles within 2 working days from the date on which the order has been received with Courier DHL.

For payments by bank transfer, this term is to be considered with the day of receipt of the transfer by Yosono.

Once the Products have been entrusted to the courier, Yosono will send an e-mail containing the details to be able to monitor the shipment. Generally DHL takes 24h for deliveries within Italian borders and 48-72h European Countries.

Delivery times are indicative and a delay with respect to them does not legitimize the Customer to refuse delivery or request compensation or compensation.

 

Compliance

Upon delivery, the customer is required to check:

– that the number of packages delivered corresponds to what is indicated in the transport document (DDT);

– that the packaging is intact, not damaged, nor wet or otherwise altered, even in the closing materials. Any damage to the packaging and / or the Product or the mismatch in the number of packages or indications must be immediately contested in writing on the Courier’s proof of delivery. Once the courier’s document has been signed without the customer making any objection, the customer will not be able to make any objection regarding the external characteristics of the package delivered.

Any problems regarding the correspondence or conformity of the products received must be reported within 7 days of delivery by sending an email to the address customercare@yosono.it.

 

Costs

Shipping costs amount to €10 but, for orders with an amount greater than or equal to €80, shipping is free.